Tech Support Specialist (Part Time)

Posted: 01/27/2025

Information Technology

Position Overview

We are seeking a highly skilled and tech-savvy individual who is passionate about technology, data, and analytics to join our team as a Part-Time Tech Support Specialist. In this role, you will provide critical technical support to our staff while managing our data systems and technology platforms.

Schedule & Compensation

Hours: 15-20 hours per week (Monday/Wednesday/Friday during business hours)
Response Time: 24-hour turnaround expected
Compensation: $20-22 per hour
Hybrid Remote ?

Key Responsibilities

Technical Support

Provide comprehensive technical support for staff across computer hardware, software, and network issues
Troubleshoot and resolve GSuite-related problems (Gmail, Google Sheets, Google Drive)
Manage IT security concerns and ensure compliance with security protocols
Perform on-site tech setup at any of our four locations (Naperville, Shorewood, Lemont, Frankfort)

Data Management

Compile and analyze monthly metrics data for the practice
Maintain and optimize data management systems
Create and maintain documentation for technical processes

Platform Management

Serve as the primary expert for organizational software tools
Evaluate and implement new technology platforms
Manage platform integration and ensure system compatibility
Conduct staff training on new and existing platforms

Required Qualifications

Demonstrated proficiency with Google Workspace, especially Google Sheets
Experience in technical support and troubleshooting
Strong analytical skills with experience in data compilation and analysis
Excellent communication and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Passion for numbers, data, and analytics

Preferred Qualifications

Experience with Google Looker
Background in IT security
Previous tech support role experience